Privacy Policy

Introduction

This Privacy Policy describes how PR COMMERCE and its affiliates (collectively "PR COMMERCE, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://groceryexpress.co.in/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing COMMERCE any information. If you receive an email, a call from a person/association claiming to be PR seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

We shall not be responsible for the third-party partner’s privacy practices. If you receive any suspicious communication seeking sensitive personal information, do not share it and report to law enforcement immediately.

We use your personal data to provide the services you request, enhance your experience, resolve disputes, troubleshoot problems, inform you about offers, detect and prevent fraud, enforce our policies, and conduct market research. You can opt-out of marketing communications.

We may share personal data with group entities, affiliates, sellers, business partners, logistics partners, payment providers, government agencies, or law enforcement where required by law or for protection of rights and safety.

We adopt reasonable security measures to protect your personal data, but transmission over the internet is never completely secure. You are responsible for keeping your account credentials safe.

You may delete your account through the Platform or by contacting us. We retain personal data only as long as necessary for business or legal purposes, and may retain anonymised data for research.

You may access, rectify, and update your personal data through the Platform’s functionalities.

By using the Platform, you consent to our processing of your personal data as described. You may withdraw consent by contacting our Grievance Officer, but this may limit our ability to provide certain services.

We may update this Privacy Policy from time to time. Significant changes will be notified as per applicable laws.